Refund & Cancellation Policy
Last updated: 28 September 2026
Our tests are a digital service that becomes available immediately after payment. Please try the free tests before buying.
When you get a refund
- Payment was deducted but the test pack was not activated, and we could not fix it within 48 hours.
- You were charged twice for the same purchase.
- You ask within 24 hours of purchase and have not started any premium test.
When a refund is not given
- After you have started a premium test.
- If the exam is cancelled or postponed, or you are unhappy with your exam result.
How to request
Email biharlibrarytest@gmail.com with your registered email address and payment ID. Approved refunds are returned to the original payment method within 5 to 7 working days.