Refund & Cancellation Policy

Last updated: 28 September 2026

Our tests are a digital service that becomes available immediately after payment. Please try the free tests before buying.

When you get a refund

• Payment was deducted but the test pack was not activated, and we could not fix it within 48 hours.
• You were charged twice for the same purchase.
• You ask within 24 hours of purchase and have not started any premium test.

When a refund is not given

• After you have started a premium test.
• If the exam is cancelled or postponed, or you are unhappy with your exam result.

How to request

Email biharlibrarytest@gmail.com with your registered email address and payment ID. Approved refunds are returned to the original payment method within 5 to 7 working days.